1. Summary
- We only collect what you choose to send us: your enquiry, email or call.
- This website sets no cookies and uses no analytics, advertising or tracking tools.
- When you view a map, your browser loads map images from OpenStreetMap.
- We use your details only to answer you and to carry out work you ask us to do. We do not sell them.
2. Who is responsible for your information
Trident Plumbers Limited, Astral Plaza, Old Mombasa Road, Kyang’ombe, P.O. Box 7335-00300, Nairobi, Kenya, is responsible for personal information sent through this website. Where you contact our Rwanda or Uganda company, that company is also responsible for the information it receives (see the Legal Notice for their details).
We handle personal information in line with the data protection law that applies, including Kenya’s Data Protection Act, 2019, and, for our regional companies, Rwanda’s Law No. 058/2021 relating to the protection of personal data and privacy and Uganda’s Data Protection and Privacy Act, 2019.
For any privacy question or request, email info@tridentplumbers.com with “Privacy” in the subject line.
3. What we collect
We collect personal information only when you give it to us:
- Enquiries: your name, company, email address, phone number, country, the service you are interested in, a preferred date, and your message.
- Emails and calls: what you include in an email to us or tell us by phone, for example drawings, a bill of quantities or a site address.
- Projects: if you become a client, the contact and project details needed to quote for, carry out and support the work.
Please do not send sensitive personal information (such as health information or identity numbers) through the website.
4. The enquiry form
The enquiry form on our contact page does not store anything on this website. When you press “Send enquiry”, the form checks that the required fields are filled in and then opens your own email app with a message to us already written. Nothing is sent until you press Send in your email app, and the message then travels through your email provider like any other email. It goes to the office for the country you chose: info@tridentplumbers.com (Kenya and other countries), rwd@tridentplumbers.com (Rwanda) or uga@tridentplumbers.com (Uganda).
We may later connect the form to a secure service that delivers enquiries to us directly. If we do, the same details will be sent to that service only to deliver your enquiry to our team, and we will update this policy before the change.
5. Maps and OpenStreetMap
Pages with an office map (Contact, About, Rwanda and Uganda) show a map drawn with the open-source Leaflet library, which is served from this website. The map images (“tiles”) are loaded from tile.openstreetmap.org, run by the OpenStreetMap Foundation, but only when the map scrolls into view.
To deliver the tiles, your browser sends the OpenStreetMap Foundation the information any website request contains: your IP address, your browser type and the address of the page you are viewing. We do not receive or control this information. The Foundation’s handling of it is described in the OpenStreetMap Foundation Privacy Policy. If you prefer not to load the tiles, every map also lists the address as text with links you can choose to follow.
The “Directions” and “Google Maps” links open OpenStreetMap or Google Maps in a new tab only when you click them; their own privacy policies then apply.
6. Cookies and analytics
This website does not set cookies and does not use analytics, advertising, social media plug-ins or other tracking tools. Our fonts and scripts are served from this website itself. The share buttons on articles are plain links: nothing is sent to a social network unless you click one.
7. How we use your information
We use the information you send us to:
- reply to your enquiry, arrange a call or site visit and prepare a quotation;
- carry out, manage and support work you have asked us to do; and
- meet our legal, tax and accounting obligations.
We rely on the steps you ask us to take before entering into a contract, on the contract itself, on our legitimate interest in answering business enquiries, and on our legal obligations. We do not use your details for marketing without your consent, and we do not sell them.
8. Sharing
Your enquiry may be passed between our Kenya, Rwanda and Uganda companies so that the right team can answer it. We share personal information with others only when needed: for example with our email and IT providers, with consultants or suppliers on a project you have asked us to quote for, or when the law requires it. Some of these providers may be outside your country; we expect them to protect the information appropriately.
9. How long we keep it
We keep enquiries for as long as we need them to deal with your request and any follow-up. Information about clients and projects is kept for as long as the contract and the law require, for example for tax, accounting and warranty purposes. After that it is deleted or anonymised.
10. Your rights
Depending on the law that applies to you, you can ask us to tell you what personal information we hold about you and give you a copy, correct it, delete it, or stop or limit using it, and you can object to how we use it. To make a request, email info@tridentplumbers.com. We may need to confirm your identity before we act.
If you are not satisfied with our answer, you can complain to the data protection authority in your country. In Kenya this is the Office of the Data Protection Commissioner.
11. Changes to this policy
We will update this policy when the website or the way we handle information changes, for example if the enquiry form is connected to a delivery service. The date at the top of the page shows when it last changed.